ascent-world.com

Overview

Enhanced Customer Service speaks about taking customer service to another level with irate customers / complainants. In the retail scenario the frontline staff has to have the skills to deal with difficult customers.

This program will give the delegate the skills and the tools to deal with these customers, giving them the exceptional extra to ensure customer retention.

Target Audience

Duration

Participants Per Program

Objectives

This program will give the delegate the skills and the tools to deal with customer complaints, giving them the exceptional extra to ensure customer retention.

Content

Consumer complaint behavior - back ground.
Complainants who are they and what do they want.
The phenomenon of anger.
Managing anger.
The IANA process for resolving customer complaints.

Customization