Overview
ICSA Customer Service Fundamentals course is a certificate-granting one-day workshop that will give your employees the building blocks they need to enhance their career in customer service and obtain world-wide recognition as a Customer Service Professional.
In this era of intense competition and rapid technology changes, effective customer service means real increases in a company’s revenues. Companies that provide poor service find out very quickly that it is a ‘need to have’ not simply a ‘nice to have’.
With the cost of doing business rising rapidly, the threat of losing a customer makes customer service that much more critical to your business’ success. When you use the techniques you will learn in this workshop, everyone will benefit – you, your company, and your customers!
Customer Service Fundamentals
