Overview
Conflict can exist between two people and or departments. The impact of a conflict can vary from financial losses to the organization which is extremely tangible to a downward spiral of employee morale which is tangible only in the long run. Given this Conflict resolution is a key skill for all managers. This might come in handy for their direct reports and in some cases interdepartmentally too.
This program will introduce the participants to the importance of working in harmony and conversely the impact of a conflict too. During the course the delegates will undergo the process of conflict resolution, whilst developing it as an essential skill or go through the process to identify the cause and the resolution should an actual conflict exist.
Target Audience
Duration
Participants Per Program
Objectives
The program will provide the delegates with tools to deal with Conflict effectively and how to, thereafter, resolve conflicts which afflict teams.
Content
Building effective relationships.What is conflict.Causes of conflict.Strategies for managing conflict.The 6 C relationship Model.Conflict resolution styles.Process for resolving conflict.
Conflict Resolution
